Messaging program
Text Message Program
What this program is
NephroReach LLC provides a kidney health education curriculum that nephrology practices subscribe to for their patients. This text message program is how we coordinate with the staff at those practices: the coordinators, practice managers, nurses and physicians who run NephroReach inside their clinic.
Messages cover the account and the implementation. We confirm the walkthrough you booked, we send the next step in onboarding, we remind you about a staff training session you scheduled, and we reply when you ask us for support.
This is a customer care program. We do not send marketing or promotional text messages, and we do not text patients.
How you opt in
Consent is collected on the walkthrough request form at nephroreach.com. After entering your name, role, practice, work email and mobile number, you reach the consent checkbox shown below.
The checkbox is unchecked by default. Checking it is an affirmative act by you, and it is optional: the form submits either way, because consent to texts is not a condition of requesting a walkthrough or of buying anything. We record the date and time consent was given against your record.
I agree to receive text messages from NephroReach about my account and implementation. These cover walkthrough and training confirmations, onboarding steps, and replies to support requests, sent to the mobile number I entered above. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. See our Privacy Policy and Terms of Service.
This form is the only way we collect consent. We do not take opt-ins verbally, on paper, or from any purchased or imported list, and we never add a number that was not entered on this form by the person it belongs to.
Sample messages
These are the messages we actually send. Every one names NephroReach and carries opt out language.
NephroReach: Hi Dana, your walkthrough is confirmed for Thu Sep 18 at 2:00 PM ET. Questions before then? Call (803) 343 9647. Reply STOP to opt out.
NephroReach: Your practice dashboard is ready and your coordinator logins have been emailed. Next step is choosing which pathway to start with. Reply STOP to opt out.
NephroReach: Reminder, your staff training session starts in 1 hour. The join link is in your calendar invite. Need to move it? Call (803) 343 9647. Reply STOP to opt out.
NephroReach: We got your question about enrolling a patient mid pathway. Yes, that works, and we have emailed you the steps. Reply STOP to opt out.
NephroReach: Your monthly completion summary for August is ready in your practice dashboard. No action needed. Reply STOP to opt out.
Keyword replies
NephroReach: You are subscribed to practice support texts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
NephroReach Practice Support. For help call (803) 343 9647 or email hello@nephroreach.com. Msg & data rates may apply. Reply STOP to unsubscribe.
NephroReach: You have been unsubscribed and will receive no further messages. For account questions call (803) 343 9647.
Opting out
Reply STOP to any message from NephroReach at any time. We recognize STOP, STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT. You will receive one confirmation message and we will not text you again unless you opt back in by replying START.
Opting out of texts does not affect your subscription or your access to the platform. We will continue to reach you by email and phone.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
Full detail is in our Privacy Policy and Terms of Service.
Contact
NephroReach LLC
Email: hello@nephroreach.com
Phone: (803) 343 9647
Columbia, South Carolina